Frequently Asked Questions
Everything you need to know about your Cole Haan experience.
What is the return policy for Cole Haan orders?
We accept returns of unworn, original condition merchandise within 30 days of the purchase date. Please ensure all original packaging and tags are included.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free ground shipping on orders over $150, while expedited options are available at checkout for an additional fee.
Do Cole Haan shoes run true to size?
Most of our footwear runs true to size. However, for our GrandPrø and ZerøGrand collections, some customers prefer to size down by a half size for a more snug fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.
How do I care for my leather Cole Haan shoes?
To maintain the quality of your leather footwear, we recommend using a leather conditioner and a soft cloth. For suede styles, use a suede brush to remove surface dirt and maintain the nap.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.